Conversations
Every call and text SARA had, both sides of the phone — including the ones where she stopped and fetched a person. Press play on any of them.
SARA AI Voice Agent
Client rings at 4:55pm with six heads for Monday · Kim Alvarez
Call duration
3m 12s
00:03
SARA · AI Voice Agent
Kestrel Workforce, this is SARA. I take the calls after half four — I can open an order or get a message to Renae first thing. Which is it today?
00:12
Kim Alvarez
It's Kim from Halloran. We're going to two shifts on the Truganina line from Monday. I need six more.
00:20
SARA · AI Voice Agent
Six process workers at Truganina, starting Monday the 14th. Is that the same six-o'clock start as Laverton?
00:28
Kim Alvarez
Six till half two. Day shift only at this stage.
00:32
SARA · AI Voice Agent
Day only, noted. Same charge rate as your Laverton order — forty-eight sixty an hour?
00:39
Kim Alvarez
Yeah, keep it consistent.
00:41
SARA · AI Voice Agent
Done. One thing I do need to ask: is your site induction on day one, like Laverton, or do they need anything before they arrive?
00:50
Kim Alvarez
Day one, same as always. Boots and hi-vis though, they bring their own.
00:56
SARA · AI Voice Agent
Boots yes — hi-vis I'll flag, because Laverton supplies it and I don't want six people turning up in the wrong colour. Someone will confirm that with you in the morning.
01:07
Kim Alvarez
Fair enough.
01:09
SARA · AI Voice Agent
The order's open. Forty-one people on our books can do a six-o'clock start at Truganina, and they'll have a text at seven tomorrow morning. You'll hear from Renae before lunch with names.
01:22
Kim Alvarez
That's better than last time. Thanks.
Conversation complete
✓ Order created
What actually happened
The branch phones roll to SARA from 4:30. She took the whole brief — heads, site, start, rate, inductions — checked the rate against the award floor, and had ORD-1048 open before five o'clock. Nobody rang Kim back the next morning to ask what she'd already said.
What SARA did in the system
- Created ORD-1048 · 6 × Process Workers, Truganina, Mon 14 Sep 6:00am
- Matched the charge rate to the existing Halloran schedule: $48.60/hr
- Checked $34.20 against the Food Manufacturing Award L3 floor of $32.15 — clear
- Queued 41 matching available candidates for a 7:00am SMS
- Left one open item for a person: whether the client supplies hi-vis